Host Manager - Annapurna Mountain Resort, The Centara Collection

Job Description

HOST MANAGER

Company Description

Nestled at the gateway to the majestic Himalayas, Annapurna Mountain Resort – The Centara Collection is an upcoming 5-star boutique resort located in the serene hills of Kaskikot, Pokhara. Managed by Centara Hotels & Resorts, a renowned international hospitality brand, the resort blends world-class service with the charm and tranquility of Nepal’s natural beauty.

Designed to offer an elevated and immersive experience, the resort features thoughtfully curated accommodations, panoramic mountain views, and bespoke guest services—all set against the breathtaking backdrop of the Annapurna range. Whether it’s a peaceful escape, a luxury stay, or a gateway to adventure, Annapurna Mountain Resort promises an unforgettable experience at every turn.

Role Description

Responsible for overseeing and coordinating the daily operations of Front Office, Food & Beverage, and Housekeeping departments to ensure exceptional guest experiences, operational efficiency, and achievement of financial targets. Acts as a key liaison between departments to maintain service excellence and uphold hotel standards.

Job Description

• Lead and supervise Front Office, F&B, and Housekeeping operations, ensuring seamless coordination and high service standards across all guest touchpoints.
• Develop and implement departmental plans, budgets, and cost-control measures to maximize profitability and operational efficiency.
• Oversee guest relations, personally greeting VIPs and resolving escalated issues to guarantee guest satisfaction.
• Monitor daily arrivals, departures, reservations, and guest requests, ensuring timely and effective service delivery.
• Conduct shift briefings, staff meetings, and training programs to maintain team motivation, skills development, and compliance with hotel policies.
• Manage staffing schedules, payroll, and resource allocation across departments to optimize productivity.
• Analyze operational and financial reports; recommend and implement corrective actions as needed.
• Collaborate with Sales and Marketing on F&B promotions, banquet events, and cross-departmental initiatives.
• Supervise menu planning, procurement, inventory control, food production, and quality assurance in F&B outlets.
• Ensure strict control over housekeeping standards, including room cleanliness, public areas, laundry, minibar operations, and lost & found management.
• Maintain safety, hygiene, and grooming standards across departments; oversee regular inspections of outlets, kitchens, and property areas.
• Ensure compliance with credit policies, cash handling procedures, and accurate record-keeping in Front Office operations.
• Coordinate emergency procedures and work closely with security and maintenance teams to uphold guest and staff safety.
• Prepare and submit timely operational reports, maintaining clear documentation and communication with senior management.
• Serve as Executive-on-Duty as required, supporting overall hotel operations and responding to management requests.

Qualifications

• Extensive experience in hotel operations, covering Front Office, Food & Beverage, and Housekeeping departments
• Proven leadership and team management skills across multi-departmental operations
• Strong guest relations and customer service orientation with a commitment to service excellence
• In-depth knowledge of hospitality systems, including PMS (e.g., OPERA), POS, and housekeeping management software
• Solid understanding of departmental coordination, guest flow, room readiness, and service delivery standards
• Experience in operational budgeting, cost control, inventory management, and payroll planning
• Skilled in handling guest feedback, complaints, and conflict resolution professionally and efficiently
• Ability to train, mentor, and motivate teams across all operational areas
• Experience in organizing hotel promotions, events, and cross-departmental initiatives to enhance guest experience
• Strong organizational, multitasking, and analytical skills with a results-driven mindset
• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• Previous 5 years’ experience in a senior operations or multi-departmental management role is highly preferred