Senior Store Executive

Job Description

Job Title: Senior Store Assistant

Location: Kathmandu and Lalitpur  

Department: Sales Department

Reports To: Director of Sales

About Us

The Company redefines luxury as an intimate, curated journey of self-expression. With a commitment to concierge-level service, we make every client feel uniquely valued and inspired. Guided by our belief that "Luxury is our Signature," each piece reflects timeless sophistication, transforming every interaction into a celebration of personal style and storytelling.

Job Summary:

The Senior Store Assistant plays a vital role in driving studio sales, managing daily operations, and ensuring exceptional customer service. This role involves handling both client-facing and back-end responsibilities, including sales strategy execution, communication, inventory coordination, store upkeep, and documentation. The position demands a proactive, organized, and detail-oriented individual who can contribute to team performance, maintain brand standards, and support a seamless studio experience.

Requirements:

• Strong communication and interpersonal skills.
• High attention to detail and organizational capabilities.
• Familiarity with inventory and documentation processes.
• Proficiency in WhatsApp communication, Google Sheets, and Basic photography (for jewelry pieces).
• Team-oriented mindset with the ability to take initiative.

Salary Package:

• Salary range: NPR 30,000–40,000/month (Negotiable based on qualifications and experience)
• Performance-based reviews and growth opportunities are available.
  

Key Responsibilities:

Sales & Client Relations

• Strategize and pursue individual and team sales targets, motivating team members to achieve performance goals.
• Develop and adapt sales strategies based on market trends, client feedback, and studio insights.
• Act as the primary host during client visits, ensuring an exceptional and professional customer experience.
• Manage all client communication through WhatsApp, ensuring timely follow-ups, updates, and accurate logging of conversations.
• Follow up on leads from the extraction log, track potential conversions, and ensure no client is overlooked.
• Regularly coordinate with the Client Service Executive to provide updates on sales activities and significant client interactions.
• Collaborate with the marketing team to align campaign efforts and integrate valuable client insights.
• Address and manage client grievances professionally and efficiently, ensuring timely resolutions and a positive client experience.
• Provide regular insights to the Director of Sales on fast-moving, trending, and high-demand products based on client preferences and studio activity, including details on stock quantity—how many pieces remain and how many have been added.

Store Operations & Visual Presentation

• Oversee daily cleanliness of the studio, including the Apala Beads section.
• Conduct weekly deep cleaning and reorganize jewelry displays to uphold a premium brand image.
• Assist in securely packing jewelry for deliveries to shoot locations or the Labim store.

Inventory & Stock Management

• Supervise weekly cleaning and organization of the store safe, following all security protocols.
• Conduct biweekly jewelry stock tallies and quarterly audits of storage boxes.
• Receive post-repair jewelry from the production team and ensure accurate tagging and documentation.

Sales Support & Documentation

• Update and maintain key operational documents and primary sheets.
• Oversee the process of capturing clear, high-resolution photographs of new arrivals, custom orders, and repaired pieces to ensure proper documentation standards are maintained.
• Oversee jewelry handover processes, ensuring accurate recording of weights and visuals before items are sent to production or quality teams.

Team Coordination & Internal Communication

• Liaise with production and quality teams for daily requirements, including sketch follow-ups and related documentation.
• Support the team in updating and maintaining delivery records and client status sheets.

2 Years experience in luxury retail, client servicing, or sales operations.

Bachelors Completed