Floor Operations Supervisor
- Industry Other
- Category Operations
- Location Kathmandu, Nepal
- Expiry date Aug 04, 2025 (2 days left)
Job Description
Khaanpin is a leading cloud kitchen offering round-the-clock food delivery in Kathmandu and Pokhara. Known for our consistent quality, hospitality, and reliable service, we specialize in delivering fresh, delicious meals to our customers day and night. Our goal is to redefine convenience dining while upholding the highest standards in food safety and customer satisfaction.
We are seeking a proactive and hands-on Floor Operations Supervisor to manage our night operations. This role is pivotal in ensuring smooth coordination between the kitchen, dispatch, and delivery teams. The Supervisor will lead night-floor activities, monitor performance, oversee food preparation and packing, ensure timely dispatch, and step in for deliveries when necessary.
The ideal candidate is someone who thrives in fast-paced environments, takes ownership, and can think on their feet during stressful situations.
Key Responsibilities:
- Oversee and coordinate night kitchen activities: prioritize food preparation based on order urgency, guide kitchen staff on cooking sequences, and manage workflow.
- Supervise the dispatch process to ensure accuracy, presentation, and hygiene.
- Handle the delivery process: enter order details in tracking sheets, ensure timely dispatch, and manage real-time coordination with delivery riders.
- Confirm delivery riders have arrived and are dispatched on time; troubleshoot rider or delivery issues promptly.
- Maintain cleanliness and adherence to safety protocols across the kitchen and dispatch area.
- Take charge of night operations: resolve any operational disruptions or unexpected challenges.
- Assist with any out-of-routine tasks or requests to ensure seamless functioning of the night shift.
Qualifications
- Proven experience in operations management or supervisory roles, preferably in the food or hospitality sector.
- Strong leadership, problem-solving, and multitasking abilities.
- Knowledge of kitchen operations and delivery/dispatch coordination.
- Basic proficiency in using spreadsheets (e.g., Google Sheets).
- Excellent communication and interpersonal skills.
- Ability to take initiative and make quick decisions.
- Must be reliable, hands-on, and flexible with working hours.
