Tour Manager (Outbound)
- Industry Other
- Category Customer Service
- Location Kathmandu, Nepal
- Expiry date Aug 11, 2025 (5 days left)
Job Description
Job Responsibilities:
- Plan, organize, and lead international group tours from start to finish.
- Coordinate with suppliers for smooth operations.
- Ensure excellent customer service, addressing client needs promptly.
- Manage itineraries, logistics, and on-tour problem-solving.
- Handle documentation (visas, tickets, insurance) and compliance with travel regulations.
- Promote add-on services (excursions, upgrades) to enhance guest experience.
- Resolve emergencies (flight delays, illnesses, etc.) professionally.
- Gather feedback and suggest improvements for future tours.
Requirements:
- Proven experience as a Tour Manager (outbound tours preferred).
- In-depth knowledge of popular international destinations.
- Strong organizational, leadership, and communication skills.
- Ability to handle crises calmly and multitask under pressure.
- Fluency in English ([other languages] is a plus).
- Willingness to travel extensively and work flexible hours.
Preferred Qualifications:
- Degree in Travel & Tourism/Hospitality.
- Certification in First Aid/CPR.
- Familiarity with travel software (Amadeus, Sabre, etc.).
Perks & Benefits:
- Travel opportunities & competitive salary.
- Commission on upsells/client referrals.
- Training & career growth in the travel industry.
Special Instructions for applicants
Please send your applications with a detailed resume at [email protected]. Telephone inquiries and posts shall not be entertained.