Front Desk Officer
- Industry Other
- Category Hospitality
- Location Kathmandu, Nepal
- Expiry date Aug 09, 2025 (7 days left)
Job Description
About CompanyJoin a dynamic service-oriented firm specializing in administrative support and client service excellence in Nepal. Operating in a vibrant, on-site environment, our organization is dedicated to creating a positive first impression and enhancing communication with every interaction. We are seeking a skilled front desk professional who embodies warmth, attentiveness, and efficiency to uphold our reputation in an evolving industry.
Role & Responsibilities
- Welcome and assist all guests and gym members with a warm, professional approach
- Handle registrations, bookings, log books and locker/key handovers effintly
- Respond to phone calls, emails, and guest inquiries courteously and promptly
- Maintain the front desk and guest areas in a clean, organized, and professional manner
- Coordinate daily checklist with area attendant and update Manager
- Track and manage daily usage of towels, amenities, and other inventories
- Communicate with internal departments (Housekeeping, Spa, Engineering) for smooth Operations
- Upsell services such as memberships or spa treatments
- Ensure guest satisfaction and handle feedback or concerns professionally
- Maintain confidentiality and data accuracy in all tasks
- Carry out any additional tasks or instructions given by the manager as and when required
- Support overall smooth functioning of the gym and wet areas, with flexibility and a team first approach
- Must-Have:
- Minimum 2–3 years of prior receptionist/front desk experience is mandatory – we are not looking to train from the very beginning
- Should be fluent in English (both spoken and listening)
- Must be presentable, polite, and guest-friendly, with a professional and service-oriented attitude
- Basic computer skills are essential – including Excel, emails, and documenta
- Should be able to manage inventory records and product movement
- Knowledge of front desk software or POS systems is preferred (training will be provided for our in-house software)
- Strong multitasking and coordination skills, especially in a hospitality environment
- Must be comfortable with rotational shifts and team coordination
- Experience working in dynamic, customer-focused office environments.
- Basic understanding of office management and administrative procedures.
- Fluency in English and local languages to effectively interact with a diverse clientele.
