Technical Support Intern

Industry Other
Category IT&Telecommunication
Location Kathmandu, Nepal
Expiry date Jul 28, 2025 (6 days left)

Job Description

Company Description

Aakash Tel, a prominent Call Center Software Provider in Nepal, specializes in cloud communication solutions. Our digital phone number system (SIP) allows businesses to efficiently handle more than 1000 calls simultaneously, making it ideal for organizations of all sizes. Our Smart IVR system streamlines workload and boosts resolution efficiency by automating call routing based on criteria such as language preference, product, and location. With our drag-and-drop Call Flow Designer, businesses can easily create and manage their IVR routing trees.

Role Description

This is a full-time, on-site role for a Technical Support Intern located in Kathmandu. The Technical Support Intern will be responsible for providing technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction. Daily tasks include responding to customer inquiries, analyzing technical problems, and offering effective solutions to enhance the customer experience.

Qualifications

Technical Support and Troubleshooting skills
Analytical and problem-solving skills
Customer Support and Customer Satisfaction skills
Excellent communication skills
Ability to work independently and in a team
Pursuing or completed a degree in Information Technology, Computer Science, or a related field

Salary: as per company policy, paid intern

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