Customer Service Representative
- Industry Other
- Category Customer Service
- Location Kathmandu, Nepal
- Expiry date Sep 02, 2025 (7 days left)
Job Description
Designation: Customer Service RepresentativeAcademic Qualification: +2 Completed / Bachelors Running
Minimum experience: Fresher
Job location: Bhatbhateni, Naxal
Job Type: Full Time & Part Time
Full Time: 2:00 PM - 10:00 PM
Part Time: 12:00 PM - 5:00 PM & 5:00 PM - 10:00 PM
Job Position: Entry Level
Two-Wheeler: Mandatory
Salary: Attractive salary along with overtime and Night Allowances
About Us
At Foodmandu, we're not just revolutionizing food delivery; we're reshaping culinary experiences across regions. Our journey is fueled by ambition, innovation, and an unwavering commitment to excellence.
Key Responsibilities
- Answer phone calls and respond to customer inquiries regarding products and services,
- Recommend product or service by collecting customer information and analyzing their product and service needs,
- Handle and process online and telephonic orders,
- Mobilize delivery staffs in wise, effective, and efficient manner,
- Ensure excellent service standards and maintain high customer satisfaction,
- Know the company’s products and services and stay updated with the related issues,
- Promptly identify and resolve customer issues and follow up to ensure resolution,
- Contribute to team effort by accomplishing related results as needed.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work effectively in a team environment.
- Detail-oriented with good organizational skills.
- Proficiency in using computers and handling phone systems.
- Previous experience in customer service is a plus.
