Assistant Call Center Manager
- Industry Other
- Category Customer Service
- Location Kathmandu, Nepal
- Expiry date Aug 27, 2025 (1 day left)
Job Description
Company DescriptionClassic Tech is Nepal’s leading and largest Network Service Provider, operating since 2009. With 103 outlets in 74 districts, we provide the highest speed internet at the lowest prices, even in rural areas. We pioneered GPON Technology in Nepal to deliver fast and reliable FTTH Internet Service. Classic Tech offers broadband internet, IPTV services, and cutting-edge technology products. Our dedication to customer support and service excellence has driven our success in the market. Our vision is aligned with our motto, “Chhoyo Ki Chalyo,” ensuring customer satisfaction through the best people, equipment, and global standards.
This full-time on-site role for Assistant Call Center Manager is based in Kathmandu. The Assistant Call Center Manager will oversee the daily operations of the call center, manage staff, ensure efficient communication between team members, and address customer concerns to maintain high levels of customer satisfaction. The role involves analyzing call center data to improve and optimize performance, and implementing strategies to enhance customer service. Leading team training and development sessions will also be part of the day-to-day tasks.
- Customer Satisfaction and Contact Center Management skills
- Analytical Skills to assess and improve call center performance
- Team Management and Training abilities
- Strong Communication skills, both verbal and written
- Bachelor’s degree in Business Administration, Management, or a related field
- Experience in the telecommunications industry is a plus
- Problem-solving skills and a proactive attitude
