Vendor Support Executive
- Industry Other
- Category Customer Service
- Location Kathmandu, Nepal
- Expiry date Aug 29, 2025 (3 days left)
Job Description
About Us
Fasto Nepal Pvt. Ltd. is Nepal’s pioneering quick commerce platform, redefining retail with 10-minute deliveries across Kathmandu Valley. With 15+ strategically placed dark stores and a central mother warehouse, we bring everyday essentials, FMCG products, and fresh items directly to your doorstep — lightning fast.
Position Overview
We are seeking a proactive and detail-oriented Vendor Support Executive to manage vendor relationships, ensure smooth communication, and provide operational assistance. This role requires excellent problem-solving skills, multitasking ability, and a service-oriented mindset to support vendors in their day-to-day interactions with the company.
Key Responsibilities
- Serve as the primary point of contact for vendors regarding queries, issues, and support requests.
- Assist vendors in onboarding, documentation, and compliance processes.
- Monitor vendor performance and escalate issues to relevant internal teams when necessary.
- Coordinate with procurement, operations, and finance teams to ensure timely processing of vendor requests, purchase orders, and payments.
- Maintain accurate records of vendor communications, contracts, and service agreements.
- Resolve vendor concerns with professionalism and ensure strong, long-term partnerships.
- Support process improvements to enhance vendor satisfaction and efficiency.
Qualifications & Skills
-Bachelor’s degree in Business Administration, Management, or a related field (preferred).
-Proven experience in vendor support, supplier management, or customer service.
-Strong communication and interpersonal skills (both verbal and written).
-Ability to manage multiple tasks and prioritize effectively.
-Basic knowledge of procurement, supply chain, or ERP systems is an advantage.
-Problem-solving mindset with attention to detail.
-Proficiency in MS Office (Excel, Word, PowerPoint).
What We Offer
Competitive salary and benefits package.
Dynamic and collaborative work environment.
Opportunities for professional growth and development.
