Service Advisor
- Industry Other
- Category Engineering
- Location Kathmandu, Nepal
- Expiry date Sep 02, 2025 (7 days left)
Job Description
Job Title: Service Advisor
Company: Shasheela Motors
Location: Ravi Bhawan, Kathmandu
Employment Type: Full-time
Department: Service
Job Summary
Shasheela Motors is looking for an experienced and customer-focused Service Advisor to join our team. The ideal candidate will have hands-on experience in managing workshop operations, interacting with customers, and handling service of Electric Vehicles (EVs) and Commercial Vehicles.
Key Responsibilities:
- Attend and assist customers in the service center, understanding their vehicle issues and providing appropriate solutions.
- Coordinate daily workshop activities, ensuring smooth workflow and timely service delivery.
- Prepare job cards, explain repair needs to customers, and provide accurate estimates.
- Ensure vehicles are serviced as per manufacturer standards and customer expectations.
- Follow up with customers post-service for feedback and satisfaction.
- Maintain clear communication between the workshop team and customers.
- Keep records of service operations and customer interactions.
Requirements:
- Bachelor’s degree or diploma in Mechanical, Electrical, or Electromechanical Engineering.
- Minimum 2 years of experience in automotive service, preferably in a similar role.
- Practical knowledge of EV and Commercial Vehicle servicing.
- Strong customer handling and communication skills.
- Ability to manage workshop operations and coordinate with technicians.
- Team player with a proactive attitude.
