Front Desk Manager
- Industry Other
- Category Accounting
- Location Kathmandu, Nepal
- Expiry date Aug 29, 2025 (5 days left)
Job Description
Industry & Sector: Hospitality — full-service hotel/resort operations focused on guest services, front-office management, and on-property guest experience in Nepal. This role is embedded in day-to-day hotel operations and drives service standards, revenue from front-desk touchpoints, and operational excellence.Role & Responsibilities
- Lead and supervise all front desk activities: reservations, check-in/check-out, billing, cash handling, and daily shift turnovers to ensure smooth operations.
- Manage, coach, and schedule front office staff; set service standards, conduct shift briefings, and drive continuous performance improvement.
- Resolve guest complaints and service recovery promptly, turning issues into positive experiences and preserving guest loyalty.
- Oversee reservations and room inventory in the PMS; implement upselling strategies to maximise occupancy and ancillary revenue.
- Produce accurate daily reports (occupancy, revenue, cash reconciliations) and communicate operational updates to General Management.
- Coordinate closely with housekeeping, maintenance, and F&B teams to maintain room readiness, safety, and consistent guest experience.
Must-Have
- 2+ years supervisory experience in hotel front desk/front office roles (Front Desk Manager or Front Office Supervisor).
- Proven expertise with Property Management Systems (PMS) and reservations workflows; strong cash-handling and billing accuracy.
- Excellent communication in English and Nepali, strong customer-service orientation, and problem-solving skills.
- Experience with Hotel or similar cloud PMS, and basic revenue-management/upselling experience.
- Formal hospitality diploma or certification and familiarity with Nepal hospitality regulations and safety protocols.
- Demonstrated ability to lead multicultural teams and implement front-office SOPs for service consistency.
- Competitive compensation with performance-linked incentives and clear career growth pathways in hotel operations.
- On-site, collaborative work environment focused on service excellence, staff training, and guest-centric culture.
- Hands-on leadership role offering direct impact on guest satisfaction metrics and front-office revenue streams.
Skills: office,management,revenue,front office,operations,cash,occupancy,service standards,skills,teams,guest booking,reservatiion,check in,check out,billing mediation,guest service
