Front Desk Executive
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Industry
Other
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Category
Accounting
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Location
Kathmandu, Nepal
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Expiry date
Aug 25, 2025
(7 days left)
Job Description
Front desk Executive (Night shift)
To provide outstanding guest service during night hours by managing check-ins, check-outs, reservations, and guest inquiries with professionalism and accuracy while ensuring the security and smooth operation of the hotel front desk during the night shift.
- Roles and responsibilities
- Greet, check-in, and check-out guests efficiently, ensuring all procedures comply with hotel policies.
- Manage reservations, cancellations, and room assignments using the hotel management software (PMS).
- Respond promptly and courteously to guest inquiries, requests, and complaints during the night shift.
- Handle night audit processes, including balancing accounts, billing, and preparing reports for management.
- Monitor the hotel premises for security and safety during the night; coordinate with security and maintenance teams as needed.
- Communicate effectively with housekeeping, maintenance, and other departments to ensure smooth guest services.
- Maintain accurate records of all transactions, guest details, and night shift activities.
- Provide emergency assistance and follow hotel protocols for guest safety and security.
- Uphold the highest standards of guest confidentiality and data protection.
- Assist in training junior staff or new recruits as required.
- Required qualification
- Minimum High School Diploma; diploma or certificate in Hospitality or Front Office Management is preferred.
- Proven experience (1–3 years) in a front desk or guest service role, preferably in hotels or resorts.
- Familiarity with Property Management Systems (PMS) such as Opera, MSI, or similar software.
- Excellent communication and interpersonal skills in English; knowledge of Nepali and other languages is a plus.
- Strong problem-solving abilities and calmness under pressure, especially during night shifts.
- Good organizational skills and attention to detail.
- Ability to work independently and as part of a team during night hours.
- Professional appearance and positive attitude.
- Key skills and competencies
- Customer service excellence
- Multitasking and time management
- Conflict resolution and complaint handling
- Computer literacy (MS Office, PMS)
- Integrity and discretion
- Ability to handle emergencies calmly and efficiently
