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Call Center Supervisor/ Assistant Manager (Head Office)

Industry Other
Category Network/Technology
Location Kathmandu, Nepal
Expiry date Aug 25, 2025 (7 days left)

Job Description

Company Description

Classic Tech is Nepal’s leading Network Service Provider, operating since 2009 with services available from 103 outlets in 74 districts. We provide the highest speed internet at the lowest prices, including access to rural areas. Classic Tech pioneered GPON technology and offers Fiber Optics Internet (FTTH) services, broadband internet, and IPTV services. Customer satisfaction is our priority, supported by experienced engineers and a focus on using the latest technology. We continue to develop innovative packages to provide reliable and affordable services to our customers.

Role Description

This is a full-time on-site role for a Call Center Supervisor/Assistant Manager at our head office in Butwal. The role involves supervising and managing call center teams, ensuring the highest level of customer satisfaction, and providing effective team management. The supervisor will analyze call center data, implement improvements, and ensure efficient communication within the team. This role also requires handling escalated customer issues, coaching team members, and maintaining quality standards in service delivery.

Qualifications

Supervisory Skills and Team Management experience
Sales and Marketing skills
Strong Analytical Skills
Ability to handle escalated Sales and Marketing issues efficiently
Excellent written and verbal communication skills
Bachelor's degree in Business Administration, Management, or related field
At Least 2 Years of experience in the Call center Sales and Marketing as a Supervisor or Manager is a Must

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