Customer Support Specialist
- Industry Other
- Category Recruiter
- Location Nepal
- Expiry date Aug 09, 2025 (2 days left)
Job Description
We are looking for a Junior Support Specialist to join our team in Nepal. Our company embraces the values of "go tech" and "grow together", focusing on innovative solutions and fostering a collaborative environment where everyone can thrive.
Main responsibilities:
• Providing timely and effective support to customers via various communication channels (email, phone, chat).
• Assisting customers with technical issues related to our products or services.
• Escalating complex issues to senior support specialists or relevant departments.
• Updating customer records and maintaining accurate logs of support interactions.
• Collaborating with the team to ensure high-quality support and customer satisfaction.
Requirements:
• Basic knowledge of computer hardware and software.
• Good communication and interpersonal skills.
• Ability to work in a team and support colleagues.
• Willingness to learn and develop professional skills.
• At least 1 year of experience in customer support or a related field (preferable but not mandatory).
• Fluency in English and local languages.
If you are a proactive and customer-oriented individual looking to start your career in support, we encourage you to apply. Learn more about our values at yango.com/career/values.
*The terms of cooperation with companies of the Yango group or its partners may vary from those indicated on the website; please check with the recruiter for details.
