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Case Management and User Acceptance (UAT)

Industry Other
Category Education
Location Kathmandu, Nepal
Expiry date Jul 30, 2025 (Expired)

Job Description

Department: Customer Experience, Administration & Security

Unit: Case Management, Analytics & UAT

Period: 1 year (Possible to Extend upon Business Requirement

Role & Responsibilities

Case Management And Resolution

Manage and resolve customer complaints, including billing issues, service outages, and technical problems, ensuring timely and effective resolution.

Dedicated SPOC for Outbound Roaming support via WhatsApp/Email/Viber/SDT etc.

Maintain detailed case records, including issue nature, resolution steps, and timelines, to track and improve service delivery.
Support for 365 Days operations and across multiple shifts.
Working Duration: 6 Days a Week (Flexible)

Skills & Qualifications

Strong problem-solving and analytical skills with the ability to identify root causes and drive solutions.
Excellent communication and interpersonal skills for customer interaction and cross-functional collaboration.
Knowledge of CRM, Radio Networking & others telecom techniques will be an advantage.
Education: Bachelor level (Fresher with IT background is recommended)

Skills: user acceptance testing,analytical thinking,interpersonal skills,crm knowledge,communication skills,communication,radio networking knowledge,analytical skills,case management,problem-solving

This job has been expired on 2025-07-30