Sales Executive

Job Description

Job Description: Sales Executive - Elites Logistics Pvt. Ltd.

Position Title: Sales Executive

Location: Kathmandu

Employment Type: Full-time

Job Overview:

As a Sales Executive in Elites Logistics Pvt. Ltd, you will play a pivotal role in identifying and onboarding delivery partners, generating sales leads, and maintaining long-term relationships with clients to ensure high-quality service delivery. You will be responsible for actively seeking out potential leads, presenting our services, and ensuring smooth onboarding and ongoing client satisfaction. This role demands a proactive approach to sales, exceptional communication skills, and a deep understanding of the logistics operations and system functionalities.

Key Responsibilities:

Lead Generation & Client Acquisition:

• Identify potential clients (delivery partners and vendors) through various channels, including cold calls, online research, networking, and referrals.
• Analyze the client profile based on the company's Client Persona to ensure the right fit for services.
• Conduct physical visits or calls to potential clients to deliver compelling presentations about the company’s services and solutions.
• Convert leads into clients by effectively presenting the value proposition and closing deals.

Client Onboarding & Training:

• Follow the company's formal onboarding process for new delivery partners/vendors, ensuring all documentation and agreements are correctly executed.
• Explain the company's operational mechanism, including how pick-up requests are made, COD clearance processes, and delivery systems.
• Provide comprehensive training to partners on using the company's portals, creating and tracking orders, and managing delivery statuses.

Client Relationship Management:

• Serve as the main point of contact for newly onboarded clients, ensuring all their queries are addressed promptly.
• Collect feedback from clients regularly to assess satisfaction and identify areas for improvement.
• Foster strong, long-term relationships with clients to ensure retention and customer loyalty.
• Proactively follow up with clients every week (on Fridays) to evaluate service adoption, offer additional support, and identify new business opportunities.

Sales Monitoring & Reporting:

• Track sales conversion rates, client onboarding progress, and order volumes, providing regular updates to the Sales Manager and relevant departments (Admin, Accounts, etc.).
• Monitor client order patterns, identify trends, and follow up with clients whose orders have significantly declined or those who have churned.
• Maintain a well-organized and accurate sales pipeline, ensuring timely follow-ups and order fulfillment.

Collaboration & Coordination:

• Collaborate with the backend and support teams to ensure smooth onboarding and service delivery.
• Provide all necessary details to the Admin and Accounts teams, including rate conversion, pick-up details, and account information for accurate billing and record-keeping.

Sales Strategy & Process Improvement:

• Suggest actionable strategies to improve sales figures and streamline the client acquisition process.
• Continuously seek opportunities to enhance service delivery and reduce client churn through feedback and market research.
• Stay updated on industry trends and competitor activities, offering insights to improve sales efforts.
  

Skills & Qualifications:

Educational Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field. Relevant experience may be considered in lieu of formal education.

Experience:

• 2-4 years of experience in sales or business development, ideally in the logistics, supply chain, or transportation sectors.
• Proven track record of generating leads, closing sales, and maintaining customer relationships.

Skills:

• Strong knowledge of sales techniques including lead generation, sales presentation, negotiation, closing techniques, and objection handling.
• Excellent verbal and written communication skills.
• In-depth understanding of the company’s logistics operations, portal usage, and order management system.
• Exceptional active listening skills to understand client needs and respond effectively.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in MS Office Suite and CRM tools.

Why Join Us?

• Be part of an innovative and growing logistics company that is redefining service delivery.
• Work in a dynamic and collaborative environment where your input and feedback are valued.
• Opportunity for career advancement with exposure to multiple aspects of the business.

If you are a motivated, results-driven sales professional with a passion for client relationships and a strong understanding of logistics, we would love to hear from you!

How to Apply:

Please send your updated resume and cover letter to [email protected] or apply through our career portal.