Senior IT Support
- Industry Other
- Category IT&Telecommunication
- Location Lalitpur District, Nepal
- Expiry date Aug 06, 2025 (6 days left)
Job Description
About UsAward Global, founded in 2005, is a group company with five offices in Australia, China, and the Philippines. We integrate real estate development and sales, property management, financial services, and international remittance.
Since our inception, Award Global has provided comprehensive financial services to various clients, including Chinese Australians, international students, and individuals overseas. Our services cover home loan financing, real estate investment advice, fund and wealth management products, business investment solutions, property management, and foreign exchange transfers. With a wealth of local experience in real estate development, we also offer project development and trusteeship services for high-value investors.
Over the past 19 years, Award Global has operated with the corporate ethos of "Integrity-Based, Diligence-Oriented." We have established 24 branches in major cities such as Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, and other locations, with our services extending across all regions of Australia and New Zealand.
We hold a leading market share in the mortgage broking industry, with total cumulative settlements exceeding $20 billion—a figure expected to grow. Our standardized management approach and high-quality customer service have made us the largest one-stop financial service group in Australia, dedicated to helping you settle down and purchase property in the country.
Key Responsibilities
- Responsible for the planning, design, and requirement gathering of the company's information systems or functional modules, as well as training, promoting usage, and ensuring smooth access to domestic and international networks.
- Collaborate with business departments to fully understand business requirements and improvement suggestions, track digital process needs, and adjust, maintain, optimize, and upgrade existing functions based on these needs.
- Manage the development and iteration of all IT systems.
- Stay updated on industry trends and technological changes to provide strategic recommendations for system optimization.
- Manage and maintain servers to ensure the stable operation of systems and the security of information and data.
- Manage and maintain Microsoft 365 suite (Office 365, Teams, SharePoint, Exchange, etc.).
- Oversee the operation and maintenance of application systems, including Salesforce, WordPress website, asset management systems, etc.
- Manage daily office equipment operations, including installation of computer operating systems and office software, network troubleshooting, printer issue resolution, etc.
- Provide employee support for IT-related issues.
- Handle onboarding and offboarding processes for employees related to IT systems and equipment.
- Bachelor’s degree or above in Computer Science, Network Engineering, Information Technology, or a related field. English proficiency is required as a working language.
- Over 3 years of experience in network infrastructure and system operations and maintenance, with a strong understanding of domestic and international network environments.
- Proficient in managing Amazon Web Services (AWS) cloud servers and troubleshooting server issues.
- Knowledge of mainstream programming languages and logic, with expertise in Salesforce and Office 365; able to collaborate with business departments to advance IT projects.
- Possess basic programming skills, with the ability to write scripts to improve operational efficiency.
- Experience in project development is a plus.
- Excellent Mission and Culture
- Meaningful Work
- Competitive Market Salary
- Opportunities for personal development and growth
- Regular team-building and social events
- 5 Working Days per week
- Additional Bonus, Monetary & Non-Monetary Perks
