Senior Business Analyst

Job Description

About Novelty

Headquartered in Charlotte, NC, Novelty Technology is an ISO-certified software development company that partners with businesses worldwide to deliver innovative, high-impact digital solutions. We offer end-to-end services — from strategy and design to development, deployment, and ongoing support — all tailored to meet unique business needs. Driven by a passion for technology, creativity, and long-term value, we’re committed to building products that scale and succeed.

About the Role

We are seeking a skilled Senior Business Analyst with QA experience, specifically with expertise in the US healthcare domain. The ideal candidate will have a strong background in working with international clients and the ability to effectively communicate & collaborate across global teams.

What You’ll Do (Key Responsibilities):

• Collaborate with international clients, including US-based stakeholders, to gather, document, and analyze business requirements.
• Create comprehensive use case diagrams and UML documentation to visualize system interactions, business processes, and functional requirements
• Develop detailed Business Requirements Documents (BRD) that clearly define business objectives, stakeholder needs, functional specifications, and acceptance criteria for system development
• Design scenario-based user stories that capture complex business processes and user interactions
• Collaborate with cross-functional teams including product managers, developers, and quality assurance
• Conduct impact analysis to assess the implications of changes to requirements, systems, or processes.
• Plan, develop, and manage tasks, timelines, and documentation following internal project standards.
• Monitor project progress using SCRUM methodology and ensure adherence to deadlines.
• Develop and assist with test plans and cases and participate in UAT testing to validate solutions.
• Oversee user acceptance testing and ensure solutions meet business and technical requirements.
• Utilize best practices, techniques, and tools for efficient project execution.
• Document workflows, processes, and project outcomes clearly and accurately.
• Utilize tools like Excel, SQL, and data visualization platforms (e.g., Tableau, Power BI) to analyze and present healthcare data insights.
• Calculate and analyze team capacity for effective resource allocation.
• Collaborate independently with clients and stakeholders based in the United States.

The Heroes we seek:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field (MBA preferred).
• 5+ years of experience as a Business Analyst with hands-on QA experience.
• Proven experience in the US healthcare domain, including knowledge of electronic health records (EHR/EMR), claims processing, and regulatory compliance (e.g., HIPAA).
• Should have experience with the US healthcare system, AR modules, and episodes.
• Excellent written, verbal, and interpersonal communication skills, with the ability to interact effectively with technical teams, stakeholders, and management.
• Strong knowledge of Software Development Lifecycle processes, including Waterfall, Iterative, and Agile SCRUM methodologies.
• Proven ability to work on multiple projects with competing priorities.
• Strong analytical, problem-solving, and process documentation skills.
• Ability to identify hidden needs and articulate business requirements.
• Experience in data analysis, visualization techniques, and tools.
• Self-motivated, organized, and able to work independently.
• Advanced skills in time management, professionalism, and presentation.
• Experience in QA testing, test scenario development, and user acceptance testing.

What We Offer

At Novelty Technology, we believe that exceptional work starts with an exceptional workplace. Here’s what makes our culture stand out:

• Competitive Compensation – Industry-aligned salary with performance-based reviews and timely increments
• Flexible Working Options – Remote/hybrid-friendly policies and flexible hours built on trust and accountability
• 5-Day Work Week – Your weekends are truly yours
• Office-Provided Lunch – Healthy and tasty meals to fuel your focus
• In-House Gaming Zone – Unwind with colleagues, recharge your brain, and bond over friendly matches
• Team Bonding & Social Events – From frequent team-building activities and hangout nights to team dinners, outings, and shared adventures — we create opportunities for you to relax, bond with your team, and celebrate together.
• Excellent Career Development Opportunities – Ownership of projects, mentorship, and a fast track to leadership
• Frequent Knowledge-Sharing Sessions – Learn from teammates and grow your tech stack together
• Great Work Environment – A culture that values innovation, collaboration, and wellbeing
• Learning & Development Support – Access to courses, certifications, books, and tech events to help you grow continuously
• Friday Futsal Matches – Kick off the weekend with some friendly competition and team bonding
• Awards & Recognition Programs – Celebrate wins, acknowledge efforts, and spotlight outstanding contributions