Refund Analyst

Job Description

Job Overview

The Refunds Analyst will be responsible for ensuring accurate and timely processing of refunds to vendors, customers, and other stakeholders as part of the payables function. This role requires a high degree of accuracy, attention to detail, and strong analytical skills to ensure compliance with financial policies and regulatory requirements. The ideal candidate will collaborate closely with internal teams and external vendors to resolve discrepancies and improve refund processes.

Key Responsibilities:

• Refund Processing: Process refund requests accurately and timely within the payables function, ensuring all documentation meets company policies and regulatory requirements.
• Reconciliation: Conduct regular reconciliation of refunds against general ledger accounts, investigating and resolving discrepancies in a timely manner.
• Vendor and Customer Relations: Communicate with vendors, customers, and internal stakeholders to resolve refund-related inquiries, provide status updates, and manage expectations.
• Reporting: Prepare and maintain regular reports on refund status, volumes, and trends, providing insights to support financial planning and analysis.
• Compliance and Documentation: Ensure compliance with company policies, SOX regulations, and applicable tax regulations. Maintain and organize refund-related documentation for auditing and reporting purposes.
• Process Improvement: Identify and recommend improvements in refund processes, working with the team to implement changes that enhance accuracy, efficiency, and customer satisfaction.
• Collaborative Support: Support accounts payable and finance teams in handling refunds as part of the broader payables function. Assist with month-end close activities, reporting, and financial analysis as required.

Qualifications and Skills:

• Education: Bachelor’s degree in finance, Accounting, Business Administration, or related field.
• Experience: 2-3 years of experience in accounts payable, refund processing, or a similar role within a finance team.

Technical Skills:

• Proficiency in ERP systems (e.g., SAP, Oracle, or similar).
• Advanced skills in Microsoft Excel and familiarity with other financial reporting tools.
• Analytical Skills: Strong analytical and problem-solving skills with attention to detail and accuracy.
• Communication: Excellent written and verbal communication skills for effective collaboration with vendors and internal teams.
• Organization: Strong organizational skills, with the ability to manage multiple refund cases simultaneously and prioritize in a fast-paced environment.
• Regulatory Knowledge: Familiarity with SOX, GAAP, and relevant tax regulations as they pertain to refunds and payables.

Preferred Qualifications:

• Experience in high-volume refund processing within a large organization.
• Knowledge of automated refund or payables processing systems.
• CPA, CMA, or other relevant certifications.