Helpdesk Support Executive FACT Software Group

Helpdesk Support Executive

  • Industry Other
  • Category Accounting
  • Location Kathmandu, Nepal
  • Expiry date Jan 19, 2038 (4553 days left)
Job Description

As a Helpdesk Support Executive, you will take on a dynamic role with opportunities for growth within the company. You will work closely with our Implementation and Support Team to deliver high-quality customer service to our clients while gaining valuable insights into the entire post-sales process.


Your Key Responsibilities

  • Pre-implementation Requirement Gathering
  • Business Process Mapping
  • Functional Requirements Documentation (FRD)
  • System Setup, Configuration & Implementation
  • End-User Training & Post-Implementation Helpdesk Support


Basic Requirements

  • A strong foundational knowledge in Accounting is required. Preference will be given to candidates with prior experience in an Accounts Department, ERP Software Development Companies, Resellers, Consultancies, or as an End-User.
  • Strong verbal and written communication skills.
  • A minimum of a Bachelor's degree (preferably in BBA, BIM, or BBS) with at least 1 year of relevant experience.
  • Professional proficiency in English, Hindi, and Nepali.
  • Must possess personal transportation.


Benefits

  • Coverage of fuel expenses.
  • Comprehensive Social Security Fund (SSF).
  • A supportive management team dedicated to your growth and learning.
  • Work Schedule: Monday to Friday, 09:00 AM to 06:00 PM.
  • Unlimited Tea, Coffee