Restaurant Supervisor
- Industry Other
- Category Operations
- Location Bagmati, Nepal
- Expiry date Aug 22, 2025 (7 days left)
Job Description
Key Responsibility Areas:
1. Restaurant Floor Operations Management
- Supervise service flow and floor activities.
- Monitor table turnover and service timelines.
- Address operational disruptions promptly.
2. Team Leadership and Development
- Conduct regular team briefings and training sessions.
- Set performance expectations and monitor progress.
- Provide coaching and recognition for high performance.
3. Guest Service Excellence
- Monitor staff interactions with guests.
- Handle guest requests and concerns swiftly.
- Maintain high service standards and ambiance.
4. Quality Control
- Conduct regular checks on food and drink before service.
- Report any inconsistencies or quality concerns to the kitchen/bar.
- Ensure staff adhere to presentation guidelines.
5. Guest Complaint Resolution
- Acknowledge and resolve issues promptly and professionally.
- Follow up with guests post-resolution.
- Report significant complaints to the Restaurant Manager.
6. Staff Scheduling and Management
- Assist with shift scheduling and roster planning.
- Track staff attendance and punctuality.
- Provide input during staff performance reviews.
7. Dining Area Maintenance
- Perform regular cleanliness audits.
- Ensure proper table setups and cleanliness protocols.
- Coordinate with housekeeping or support teams as required.
8. Cross-Departmental Coordination
- Communicate guest preferences and allergies promptly.
- Coordinate order timings and service flow.
- Resolve communication gaps between teams.
9. Inventory Monitoring and Procurement
- Conduct daily checks on service essentials and consumables.
- Report shortages and reorder requirements.
- Prevent wastage through proper stock rotation.
10. Health & Safety Compliance
- Conduct regular safety and sanitation checks.
- Ensure team awareness and adherence to safety SOPs.
- Report incidents and enforce corrective actions.
11. Reporting and Documentation
- Submit daily operational summaries.
- Record guest feedback and complaints.
- Track and report staff performance issues and improvements.
Qualification and Experience:
- Bachelor's in Hotel Management / Bachelor's in Hospitality Management
- 3-5 years of Experience in the Relevant Field
- Good Communication Skills (English, Nepali, Hindi)
