Senior IT Operations Manager

Job Description

The Job:

Are you ready to shape the future of IT operations in a cutting-edge cybersecurity company? At Logpoint, we’re looking for a highly experienced and proactive Senior IT Operations Manager to take our global IT operations and support functions to the next level. We’re looking for someone who puts the cards on the table, is upfront about challenges or mistakes, and is focused on continuously improving outcomes.

In this critical role, you’ll lead with accountability and integrity, driving operational excellence, efficiency, and security while making a tangible impact on our infrastructure and our customers' digital safety.

If you take pride in delivering high-quality work and possess a strong moral compass, this role is for you.

What You Will Be Doing:

• Lead and evolve Logpoint’s global IT Support & Operations function, focusing on excellence, security, and reliability.
• Ensure secure, smooth daily operations of IT systems, infrastructure, and services across cloud and hybrid environments.
• Oversee incident management, business continuity, disaster recovery, and IT compliance activities.
• Drive IT transformation and introduce process improvements, automation, and new digital tools.
• Manage IT projects end-to-end, including planning, execution, and post-implementation reviews.
• Mentor and lead the IT team with a focus on growth, development, and high performance.
• Collaborate with cross-functional teams, vendors, and leadership to meet business and operational goals.
• Take ownership of software/hardware procurement and vendor relationship management.
• Promote and uphold IT security policies in line with standards like NIST, ISO 27001, CIS, and GDPR.
• Maintain and improve ITIL-based service management practices and documentation.

What You Bring to the Table:

• A strong sense of accountability, integrity, and ownership.
• A proactive mindset with a passion for continual improvement and excellence.
• Empathetic and collaborative leadership, with strong communication skills.
• Excellent verbal and written English communication skills for effective collaboration across global teams.
• Ability to stay calm and decisive under pressure.
• Customer-first approach with a focus on quality and reliability.

Your Skills and Experience:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• 8+ years of experience in IT operations, including team leadership and project management.
• Strong knowledge of cloud technologies, networking, cybersecurity, and IT service management.
• Familiarity with ITIL, security standards (NIST, ISO 27001), and EU data protection regulations.
• Understanding of software development processes, tools, and testing practices.
• Hands-on experience with vendor management, procurement, and risk management practices.