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Hotel Receptionist

Industry Other
Category Other
Location Kathmandu, Nepal
Expiry date Aug 16, 2025 (5 days left)

Job Description

About The Opportunity

Our Client is a leader in the hospitality and hotel management sector in Nepal, They deliver exceptional guest experiences at their on-site property. The team upholds the highest standards of service, ensuring comfort, convenience, and satisfaction for domestic and international travelers. They are seeking a detail-oriented professional to join their front desk and contribute to their reputation for excellence.

Role & Responsibilities

Greet and welcome guests upon arrival with a warm, professional demeanor.
Manage check-in and check-out processes efficiently, ensuring accurate billing and documentation.
Handle guest inquiries and requests via phone, email, and in-person, coordinating with housekeeping, concierge, and other departments.
Maintain and update the property management/reservation system, processing new bookings, modifications, and cancellations.
Address and resolve guest complaints or concerns promptly, escalating to management when necessary.
Assist with concierge services, including local recommendations and arranging transportation or tours.

Location

Lazimpat,Kathmandu

Skills & Qualifications

Must-Have

1–2 years of experience as a hotel receptionist, front desk agent, or similar hospitality role.
Excellent verbal and written communication skills in English and Nepali.
Strong customer service orientation with a friendly, professional demeanor.
Knowledge of hotel reservation/booking systems and front office operations.
Proficiency in MS Office (Word, Excel) and property management software.
Ability to multitask under pressure with strong attention to detail.
Polite, professional, and adaptable to flexible shifts.

Preferred