Installers Technical support
- Industry Other
- Category Other
- Location Kosi Zone, Nepal
- Expiry date Aug 13, 2025 (1 day left)
Job Description
Job Responsibility
- Manage installerss and provide the training as per requirements
- Respond to installers inquiries in a timely and professional manner
- Identify, diagnose, and resolve technical issues
- Provide technical support to installerss via phone, email, or chat
- Record and document installers issues and resolutions via excel sheets
- Collaborate with other teams to resolve complex installers issues
- Ensure installers satisfaction by providing exceptional service and support
- Stay up-to-date with product and technical knowledge to provide accurate information to installerss
- Continuously improve knowledge and skills through training and development opportunities
- Conduct Training sessions for installerss in different cities
- Conduct Product Demonstrations for installerss in office work area, In shops and in seminars
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent work experience). Fresh graduates is avaliable.
- Excellent communication skills (verbal and written)
- Strong problem-solving skills and ability to troubleshoot technical issues
- Experience with Windows operating systems
- Experience with Microsoft Office Suite and other common software applications
- Familiarity with networking and internet technologies
- Ability to work independently and as part of a team
- installers-focused mindset and a desire to provide exceptional service
What We Offer
- A competitive and attractive salary package for the right candidate.
- A solid career growth plan.
- Part of a global team.
- All sorts of perfect welfare system
- Simple and just corporate culture
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