Customer Service Representative
- Industry Other
- Category Other
- Location Kathmandu, Nepal
- Expiry date Jan 19, 2038 (4555 days left)
Job Description
Job Title: Customer Service RepresentativeOverview: The Customer Service Representative plays a vital role in providing exceptional service to our customers during off-peak hours. The importance of this role reflects on the company's reputation and commitment to customer satisfaction, particularly during late hours when customer needs may require immediate attention. A successful Customer Service Representative will exhibit strong communication skills, attention to detail, and the ability to handle challenging situations with grace. In a fast-paced and dynamic environment, this representative will collaborate with team members and other departments to deliver efficient solutions while maintaining a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat during evening and night shifts.
- Provide accurate information regarding products and services.
- Resolve customer complaints and issues effectively and efficiently.
- Maintain a high level of professionalism and courtesy with customers.
- Document all customer interactions in the CRM system.
- Follow up with customers to ensure their questions and concerns have been addressed.
- Identify trends in customer issues and suggest improvements to procedures.
- Assist customers with billing and account management questions.
- Collaborate with team members to ensure seamless service during peak hours.
- Provide feedback to management regarding common customer concerns.
- Participate in training sessions to stay current on product knowledge and service protocols.
- Adhere to company policies and procedures for customer service.
- Utilize problem-solving skills to handle unexpected challenges.
- Manage time effectively to meet service level agreements.
- Assist in any additional projects as assigned to enhance customer service.
- Previous experience in customer service is preferred.
- Proficient in using computer systems and customer service software.
- Strong organizational skills and attention to detail.
- Ability to work independently and in a team environment.
- Positive attitude and a desire to help customers.
- Experience in a fast-paced environment is an asset.
Evening/Night Shift
Skills: problem solving,empathy,attention to detail,active listening,adaptability,time management,team collaboration,organizational skills,customer service software proficiency,conflict resolution,technical proficiency,communication skills,problem-solving
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