Senior Support Engineer
- Industry Other
- Category Information Technology
- Location Kathmandu, Nepal
- Expiry date Jan 19, 2038 (4555 days left)
Job Description
Software Deployment
- Deploy software at customer locations (remotely or on-site).
- Tailor configurations to align with specific client requirements.
- Ensure smooth setup and integration with existing systems.
Customer Support
- Act as the escalation point for complex support issues for international clients.
- Diagnose and resolve technical challenges effectively and efficiently.
- Provide training to customers on key features and functionality.
- Maintain detailed documentation of issues, solutions, and best practices.
Proof of Concepts (POC) and Assessments
- Configure and deploy for assessment or POC scenarios.
- Assist in developing and presenting findings and recommendations to clients.
Configuration Management
- Develop and maintain software configurations for consistency and operational efficiency.
- Utilize configuration management tools to enhance deployment accuracy and reduce errors.
Incident and Change Management
- Manage and resolve product-related incidents promptly.
- Conduct root cause analysis and implement preventive measures.
Security Knowledge:
· Understanding of data security standards (e.g., ISO27001, PCI-DSS, GDPR, HIPAA etc).
· Familiarity with networking concepts and protocols (e.g., TCP/IP, HTTPS).
Skills and Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field or Advanced certifications (optional but preferred) e.g. Microsoft 365 Certified certifications, CEH, CompTIA A+
- Knowledge of infrastructure systems, virtualization, networking, and cloud platforms (AWS, Azure).
- Solid understanding of cybersecurity principles and best practices.
- Excellent communication, problem-solving, and project management skills.
- Ability to manage multiple priorities and collaborate with customers and cross-functional teams.
