Essential Duties And Responsibilities – (Key Activities Of The Role)
To assist in all activities concerning the sourcing & recruitment of staff, performance management, staff discipline and HR administration.Liaison with recruitment agencies and hotel schools
Assist in recruitment and hiring of all employee
Manage the on-line recruitment through the Hotel Web Site
Site inspections for schools, colleges, and universities
Correct and timely placement of internal and external advertisements
Implement corporate policies and procedures on compensation, incentive, bonus and benefits
Continually assesses employee morale by analyzing absenteeism and turnover records, lateness and resignations.
Coordinates, controls and inspects employees accommodation, staff cafeteria, bunker rooms etc. ensuring it is of the highest possible standard of cleanliness and comfort.
Coordinate employee wellness and safety programs.
Encourages a good standard of employee conduct and behavior and coordinates disciplinary procedure as and when necessary.
Ensures appraisals are carried out for every employee as per policy, and also reviews all appraisals and follows up on development needs, if required.
Assists with and ensures that all procedures concerning promotion, transfer and staff resignation is carried on within Company policy and also within legal boundaries.
Assists in overseeing preparation of reports required by government agencies.
Assist with planning, coordinating and executing employee activities and events, including monthly staff meeting, food festivals, annual picnic, staff party, Wellness Fair, farewell party, community services, Employee of the month, season, staff birthday celebration etc.
Provide guidance to the leadership team regarding employee morale, employee relations, coaching, counselling and discipline.
Promote employee communication activities and channels, to encourage and enable feedback from staff.
Maintain a positive relationship with staff representatives and ensure any employee grievances are monitored and resolved.
Responsible for all back office and administration tasks of the department.
Develops and maintains confidential departmental staff and associated files, documents, pay scale details and/or other important databases.
Maintenance of employee files
Conduct exit interviews and provide feedback on reasons for turnover
Ensure Staff and Manager awareness of HR Policies and procedures
Manage performance management system and cycle of recruitment, induction, training, development, and succession.
Adhere to time frames established by Head Office
Works with Training Coordinator to Co-ordinate training such as:
First Aid Courses, Safety at Work, Fire
Issue invitations to attend internal and external programs
Maintain records of training attendance
Implement Orientation
Promote and facilitate cross training, job rotation, and multi skilling
Conduct training for line Associates
Conduct departmental skills audits
Initiate programs which foster good work relations such as social club and consultative committees
Data Base Management
Manage standardized responses to correspondence
Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through ongoing training
Provides input for probation and formal performance appraisal discussions in line with company guidelines
Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
Regularly communicates with staff and maintains good relations
Set high performance standards and pursue agreed goals
Understands the hotel’s business priorities, products and services and has a good grasp how the department is run
Diagnose problems and thoroughly analyse informatio to guide decision making
Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
Adheres to and enforces the Organization Code of Conduct, Hotel Policy and Departmental Procedures
Other duties as assigned by Corporate Human Resource Manager / Unit General Manager
