Customer Growth officer
- Industry Other
- Category Sales/Business Development
- Location Kathmandu, Nepal
- Expiry date Jan 19, 2038 (4553 days left)
Job Description
Company Background
Aloi Private Limited is a fin-tech company that provides Software As a Service (SAAS) for financial institutions to create a secure investing ecosystem and connect with microentrepreneurs at grassroot level.
For more information about our organisation, please visit www.aloi.global. We are seeking a full-time Customer Growth Officer
A Customer Growth Officer (CGO) is a strategic role within a company that focuses on driving customer growth and maximizing the lifetime value of customers. The primary responsibility of a CGO is to develop and implement strategies in specified value chains where he/she will be responsible for acquiring new customers, retaining existing ones, and increasing revenue from the customer base.
Roles and Responsibilities of Customer Growth Officer
- Develop and implement strategies to gain new customers and retain existing customers.
- Identify factors affecting customer retention and address them.
- Design and execute plans to upsell and cross-sell additional products or services to existing customers.
- Collaborate with marketing teams to create targeted campaigns.
- Utilize customer feedback and data to make informed decisions.
- Utilize data analytics to identify growth opportunities and customer trends.
- Develop key performance indicators (KPIs) to measure customer growth and success.
- Work closely with sales and marketing teams to align growth strategies.
- Provide insights to marketing for targeted campaigns based on customer behavior.
- Establish and manage customer advocacy programs.
- Implement incentives to encourage repeat business.
- Monitor and analyze the financial impact of customer growth initiatives.
- Provide financial forecasts related to customer acquisition and retention.
- Approaching clients from different perspectives and identifying solutions for the problem.
Requirements and skills
- Proven 1-2 years of experience in the sales and marketing department working with Agriculture and MSME value chain stakeholders, Agri-tech, financial services and socio-economic development.
- Outstanding communication and interpersonal abilities
- Excellent organizational and leadership skills
- Excellent knowledge of MS Office, CRM and office management software
- Bachelor Complete in BBA, marketing, sales is preferred.
