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Hotel Front Office Associate

Industry Other
Category Hospitality
Location Kathmandu, Nepal
Expiry date Sep 01, 2025 (6 days left)

Job Description

Summary:

We are looking for a Front Office Associate for Lavie Residence Samakhushi who will be responsible for welcoming guests, managing reservations, processing check-ins/check-outs, and providing information and support to ensure a positive guest experience.

Key Responsibilities:

✅Greet guests and manage the check-in/check-out process.

✅Handle reservations, cancellations, and guest inquiries.

✅Answer phones and provide information about hotel services and local attractions.

✅Resolve guest issues professionally and promptly.

✅Process payments and maintain accurate records.

✅Coordinate with housekeeping and other departments as needed.

Requirements:

✅High school diploma or equivalent; hospitality degree or certification is a plus.

✅Customer service or hospitality experience preferred.

✅Strong communication and problem-solving skills.

✅Proficient in computers and hotel software.