Software Support Technician
- Industry Other
- Category IT&Telecommunication
- Location Kathmandu, Nepal
- Expiry date Aug 29, 2025 (4 days left)
Job Description
Company Description
Tackoom: Digital Counseling Marketplace is an online platform that connects counselors and advisors with individuals seeking counseling services through digital means. With a vision to aggregate over 60,000 counselors in Nepal across various categories such as career, academics, and mental health, Tackoom aims to be the ultimate one-stop solution for Consulting Services.
Tackoom is awarded as Nepal's top startup by the Government of Nepal for the year 2025.
Role Description
This is a full-time on-site role for a Software Support Technician located in Kathmandu. The Software Support Technician will be responsible for tasks such as software installation, troubleshooting technical issues, providing technical support, and effective communication with users to resolve software-related problems.
Technical Qualifications
- Graduated Bachelors or Diploma Degree from Nepali or Foreign Affiliated University
- Educational Background should be in Computer Science and Information Technology
- Strong understanding of Desktop based software systems
- Moderate understanding of ReactJS and Electron
- Technical Support and Software Troubleshooting skills
- Strong Communication and Interpersonal skills
- Experience in software installation and IT support
- Ability to work well under pressure and in a team environment
- Knowledge of counseling or mental health software is a plus
Interpersonal Skills Required:
- Communication and document writing skills
- Reporting and presentation
The following criteria would act as a boosting criteria but not compulsory for the job:
- Knowledge of counseling systems with FHIR and HL7 protocols
The job would require candidate to travel across cities in Nepal, and the allowance shall be granted by the company.
