Client Communication & Sales Coordinator
- Industry Other
- Category Online Sales
- Location Kathmandu, Nepal
- Expiry date Aug 28, 2025 (4 days left)
Job Description
Vacancy: Client Communication & Sales Coordinator
Company: Felt and Yarn Pvt. Ltd.
Location: Nayabazzar, Kathmandu
Employment Type: Full-time (with flexible availability)
About Us:
Felt and Yarn Pvt. Ltd. is a premier ethical manufacturer and global exporter of handmade wool felt products. As a certified and award-winning company, we are committed to sustainability, craftsmanship, and empowering local communities, exporting to over 75 countries worldwide.
Job Description:
We are seeking a proactive and organized Client Communication & Sales Coordinator to manage customer interactions across digital platforms and in-person. This role supports our sales team by ensuring prompt and professional communication, both online and onsite, and maintaining our high standards of customer service.
Key Responsibilities:
- Respond to incoming emails and messages regarding wholesale inquiries, orders, and general product questions.
- Assign inquiries to the appropriate Sales Account Manager and ensure timely follow-up.
- Monitor and support timely responses from Account Managers, sending reminders when necessary.
- Handle customer communication on WhatsApp, Facebook, Instagram, and Viber.
- Welcome and assist walk-in clients at the office, providing product information and basic support.
- Coordinate with internal departments for order updates, issue resolution, and client requests.
- Provide proactive updates and follow-up communication to customers.
- Be available during off-hours for urgent customer communication when required.
Requirements:
- Full-time availability with flexibility for occasional after-hours response.
- Excellent verbal and written communication skills in English.
- Strong multitasking, coordination, and follow-up abilities.
- Professional and friendly demeanor, especially with walk-in clients.
- Prior experience in customer service or sales coordination is preferred.
Salary: Above NPR 30,000, based on experience and qualifications.
How to Apply:
- Send your CV and a brief cover letter to [email protected] with the subject line "Application – Client Communication & Sales Coordinator".
