Customer Service Representative

Job Description

Location: Baluwatar

Employment Type: Full-Time (On-Site)

Working Hours: 10:00 AM - 6:30 PM

Company Description:

Aboutique studio, the first in Nepal that sees itself in a niche market that it has created. It is here to build relations with the customers because we understand how it is not just an individual's decision but mostly a very emotional decision about relationships because of the occasion related to each purchase. At the company it is all about reveling in the whole experience, which could sometimes be a series of appointments to come to a content piece of accessory. It is ultimately art that one wears.

Job Summary:

The Client Service Representative (CSR) will be responsible for delivering exceptional client support and fostering strong relationships across online platforms. This role requires excellent communication skills, attention to detail, and a proactive approach to client engagement. The CSR will handle inquiries, manage client data, and support marketing initiatives to enhance brand loyalty and sales. Additionally, they will collaborate with internal teams to ensure accurate information flow and maintain organized records of client interactions and marketing materials.

Key Responsibilities:

1. Client Engagement & Support:

• Respond to client inquiries across online platforms with professionalism and in-depth product knowledge.
• Address concerns related to products, pricing, services, and availability in a timely and courteous manner.
• Engage with online clients to enhance brand loyalty and satisfaction.
• Follow up with clients based on nurtured leads to strengthen relationships and drive sales.
• Monitor and respond to Google My Business (GMB) reviews and queries.
• Handle email inquiries related to sales, services, and client support.
• Escalate complex issues to relevant teams (e.g., Marketing & Sales) while ensuring seamless communication and resolution.

2. Data Management & Coordination:

• Accurately input and verify data in the primary database.
• Update and maintain the database to ensure all information remains current and precise.
• Assist senior team members in generating reports from collected data.
• Coordinate with other departments to obtain and validate necessary data.
• Ensure data confidentiality and compliance with security protocols.

3. Creative & Organizational Support:

• Ensure creatives are correctly and promptly updated on Google Drive and the content calendar.
• Coordinate with the team to ensure marketing materials and content are up-to-date.

Requirements:

• Ability to handle inquiries with professionalism, patience, and empathy.
• Strong verbal and written communication skills in English and Nepali.
• Problem-solving skills with the ability to resolve client issues efficiently while maintaining brand standards.
• Attention to detail in maintaining and updating client databases.
• Capability to handle multiple client interactions and coordinate with different departments.
• Ability to work closely with marketing, sales, and operations teams to ensure seamless client experiences.
• Strong organizational and time management skills.
• Familiarity with GMB and online review management.
• Basic knowledge of digital marketing and e-commerce trends (preferred).
• Adaptability to a fast-paced, client-focused environment.

Benefits:

• Opportunity for professional growth and development within the company.
• A dynamic and supportive team environment.
• Training programs to enhance product knowledge and client service skills.

Education & Qualifications:

• Bachelor’s degree in business, marketing, communications, or a related field (preferred).
• Prior experience in client service, retail, or e-commerce is an advantage.

Salary & Benefits:

• Basic Salary: Rs. 20,000–25,000 per month.
• Day Off: Saturday.