Support Specialist, SMM
- Industry Other
- Category Recruiter
- Location Nepal
- Expiry date Aug 20, 2025 (5 days left)
Job Description
We are looking for a Junior Support Specialist to join our dynamic team. At our company, we embrace the values of "go tech" and "grow together", fostering an environment where innovation meets collaboration. If you are passionate about technology and eager to grow in a supportive atmosphere, this role is perfect for you!
Main responsibilities:
- Responding to customer inquiries via email, phone, and chat.
- Assisting customers with issues related to our products and services.
- Escalating complex cases to senior staff or other departments.
- Documenting support interactions and maintaining accurate records.
- Collaborating with internal teams to resolve customer issues efficiently.
Requirements:
- Strong written and verbal skills in Nepali and English.
- Excellent communication and problem-solving skills.
- Basic knowledge of computer hardware and software.
- At least 1 year of experience in customer support or a related field is preferred.
- Patience and the ability to remain calm under pressure.
If you are ready to take the next step in your career and join a team that values innovation and growth, apply now! Learn more about our values at yango.com/career/values.
The terms of cooperation with companies of the Yango group or its partners may vary from those indicated on the website; please check with the recruiter for details.
