Guest Services Associate
- Industry Other
- Category Hospitality
- Location Kathmandu, Nepal
- Expiry date Aug 19, 2025 (6 days left)
Job Description
Company DescriptionHotel Mirage Regency is located in a prime residential and commercial hub in Kathmandu, offering 60 modern rooms and suites. The hotel provides an ideal setting for meetings, workshops, and celebrations with amenities suitable for all social and business gatherings. It is conveniently located 1.8 km from Tribhuvan International Airport and is close to major attractions such as Pashupatinath Temple and Boudhanath. Popular tourist areas like New Road, Malls, Durbar Marg, and Thamel are within a 5 km radius, making it a preferred choice for travelers.
Role Description
This is a full-time, on-site role located in Kathmandu. The Guest Services Associate will be responsible for handling guest inquiries, managing reservations, providing top-notch customer service, and ensuring an overall pleasant experience for guests. Daily tasks include addressing guest needs, coordinating with other departments to fulfill guest requests, processing check-ins and check-outs, and maintaining a welcoming environment in the hotel. The associate will also resolve any guest issues professionally and efficiently.
Qualifications
- Guest Services and Guest Service experience
- Proficiency in Customer Service and Reservations management
- Strong Communication skills
- Excellent problem-solving and multitasking abilities
- Ability to work in a dynamic, fast-paced environment
- Previous experience in the hospitality industry is a plus
- High school diploma or equivalent; additional qualifications in Hotel Management is a plus
