Customer Service Officer (Night Shift)
- Industry Other
- Category Hospitality
- Location Kathmandu, Nepal
- Expiry date Aug 20, 2025 (6 days left)
Job Description
Company Description
Khaanpin specializes in cloud kitchen services, providing hospitality and specialty services with 24-hour delivery. With locations in Kathmandu and Pokhara, Khaanpin is dedicated to delivering quality food and service around the clock. For more information, visit https://khaanpin.com.np.
Role Description
This full-time role for a Customer Service Officer (Night Shift) requires on-site presence in Kathmandu. The Customer Service Officer will handle customer inquiries, resolve complaints, and ensure customer satisfaction. Other tasks include providing support to customers and enhancing the overall customer experience during night hours.
Qualifications
- Strong Interpersonal Skills
- Proven experience in Customer Satisfaction, Customer Support, and Customer Service
- Ability to manage and improve Customer Experience
- Excellent communication skills, both written and verbal
- Ability to work night shifts and handle high-pressure situations calmly
- Prior experience in hospitality or a customer-facing role is an advantage
- High school diploma or equivalent; further education is a plus
