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Support & Implementation Engineer

Industry Other
Category Information Technology
Location Kathmandu, Nepal
Expiry date Aug 14, 2025 (4 days left)

Job Description

We are looking to recruit an Application Support & Implementation Engineer who will provide high-level onsite and remote IT technical liaison.

The Application Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.

Responsibilities

Implement and install solutions on the customer's test and production environments
Work onsite and offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels)
Act positively and respond promptly to the customer's requests/tickets
Prepare, review and ensure accuracy of technical documentation
Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely
Perform any other job-related duties incidental to the work

Requirements

Bachelor's Degree in Information Technology, Engineering/Science, Computer application or any related field
Fresh graduates / Up to 3 years' experience in a familiar field
Willing to travel abroad and work extra hours whenever needed
Knowledge in database engines (Oracle and MS-SQL)
Basic knowledge in operating systems (Linux and MS Windows)
Knowledge in application servers (Tomcat, WebLogic, and WebSphere)
Knowledge in Directory Services (AD & LDAP)
Excellent verbal, written, and interpersonal skills
Excellent team player
Excellent customer service skills
Attention to detail skills
Effective communication skills

Experience in one or more of below is a plus:

Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure
Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies
Knowledge in PKI Infrastructure and Certificate Authorities
Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases)
Knowledge in server and client operating systems (Linux Distros, Windows)
Knowledge in web application servers (Jetty, Wildfly, JBoss).
Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean)
Cloud Infrastructure Tools (OpenStack, Kubernetes, S3, Docker)
DevOps Techniques and Skills including CI/CD

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