Support Executive

Position: Support Executive No. of Vacancies: 2

Responsibilities:

Client service - monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.
Technical troubleshooting - handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly.
Implementation of ERP Software
Make Sure the Client uses all the features and ensure understands the modules
Ensure Customer Satisfaction
Keeping the client's information on software confidential
Provide training to clients online or on-site as per requirements
Follows up on and takes responsibility for unresolved issues or escalations
Field visit as a part of support and client’s requirements
Assigned clients and tasks to juniors
Follow up the task assigned
Involve in the documentation and active resolution process based on such requests
Receive handed-over tasks by other shifts and handle with prioritizing solutions
Take feedback from clients at certain intervals of time

Skills and Knowledge

· Most know accounting knowledge or must be familiar with accounting software such as tally, Swastik or any other.

· IT or Engineering background will be an added advantage

· Language Fluency is a must

· The capacity to work well within a team

· Logical thinking

· Good communication skills with problem elocution in simple language

· Service-oriented keeping customer first

· Sharp Technical Knowledge and soft communication skills

Education

Should be BBS, BBA, BIM

Experience