Service Manager - 2 Wheeler EV Scooter Business Solution Nepal

Service Manager - 2 Wheeler EV Scooter

  • Industry Other
  • Category Operations
  • Location Kathmandu, Nepal
  • Expiry date Jan 19, 2038 (4553 days left)
Job Description

Position: Service Manager – 2-Wheeler EV Scooter

Location: Kathmandu

Department: Service & Maintenance

Reports To: Service Director/General Manager


Role Overview:

The Service Manager will oversee service operations for the company’s electric two-wheeler (EV scooter) segment. Responsibilities include managing daily service activities, ensuring quality maintenance and repairs, leading a team of technicians, and enhancing customer satisfaction.


Key Responsibilities:

• Service Operations: Manage scheduling, workflow, and resource allocation for timely and efficient EV scooter servicing. Maintain high service quality standards.

• Team Leadership: Train, supervise, and motivate service technicians. Conduct performance evaluations and foster a customer-focused work culture.

• Customer Management: Address service issues, resolve complaints, and develop strategies to improve customer satisfaction. Provide technical support as needed.

• Process & Compliance: Implement service protocols, stay updated on EV trends, and ensure compliance with company policies and regulations.

• Inventory & Cost Control: Manage tools, parts, and equipment. Work with procurement to ensure stock levels and cost-effective resource use.

• Reporting & Analysis: Maintain service records, generate performance reports, and analyze data for continuous improvement.

• Collaboration: Coordinate with sales, marketing, and external vendors to align service operations with company goals.


Qualifications & Skills:

• Bachelor's degree in Automotive/Mechanical Engineering or a related field.

• Minimum 2 years of service management experience in the automotive/two-wheeler industry.

• Leadership experience in managing a technical team.

• Excellent problem-solving, communication, and customer service skills.

• Proficiency in service management software and MS Office.


Benefits:

• Competitive salary based on experience (negotiable).

• Health insurance, performance bonuses, and professional development opportunities.


How to Apply:

Interested candidates can send their CV to [email protected]

For more information, contact 9801940742