Customer Support Specialist
- Industry Other
- Category IT&Telecommunication
- Location Kathmandu, Nepal
- Expiry date Jan 19, 2038 (4555 days left)
Job Description
inDrive is an international ride-hailing service. We are a highly-regarded, high-tech unicorn company; we have been making a positive impact globally since 2013 by harnessing the power of innovative mobile technologies. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to be a part of a team that is changing the lives of millions for the better!
We're looking for a Technical Support Specialists in Nepal. If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV!
Key Responsibilities:
- Handle multiple conversations (chats/calls/emails) simultaneously with customers.
- Respond to customer inquiries in a timely and professional manner.
- To maintain a professional and courteous demeanor during interactions with customers, ensuring high quality service and customer satisfaction.
- Resolve customer issues effectively, escalating complex cases to higher level support when necessary.
- Document customer interactions and update customer records.
- Follow up on unresolved issues to ensure satisfactory resolution.
- Collaborate with team members and other departments to ensure consistent and high quality customer service.
- To exceed customers expectations in terms of customer service and accurate information.
Requirements:
- Digital literacy
- Data entry and Writing skills
- Google products knowledge Google Sheets, Google Docs
- Product knowledge on E Hailing, Product and Services, Travel Couriers
- Competent verbal and written communication.
- Native language speaker depending on the supported country
- Typing skills min. 100 words per minute
- Experience in using Customer Service CRM (SalesForce/Zendesk/Zoho)
Work Conditions:
- Rotational work schedule
- Unlimited opportunities for professional and career growth, regular external and internal training
- Partially or fully paid additional training courses
- The opportunity to become part of an international team of professionals and just good people who together create one of the coolest success stories in the global IT industry
Your CV will be reviewed within 14 calendar days from the date it was received. If your experience meets the requirements of our company, we will contact you.
If you receive no feedback, it means that we currently don’t have any suitable vacancies for you.
