Inbound the physical packages in the system and process the packages to the sorting centre
Handle the failed delivery packages to the seller and acknowledge it
Satisfying the customers and Sellers at the Stations by answering their queries and complaints as per Daraz SOPs
Writing emails, generating complaints as and when required Handling tough customers and sellers using soft skills
Addresses the after-sales flow for walk-in customers Customer returns process, Refund timeline
Maintaining and Improving First Mile KPI such as Lead Time, Productivity and work out on reducing Loss and Damages
Monitoring the First Mile operations performance such as Pick up performance, Seller Return Performance and Customers returns Pickups Performance to ensure better seller and Customer Experience
Requirements
Bachelor's degree with 1 yr of experience in the relevant field
Strong verbal and communication skills
Good critical thinking and analytical ability
Accountable for achieving targets and managing projects
