IT Counsellor

Job Description

Position Title: IT Counselor & Operations Officer

Location: Putalisadak, Kathmandu

Reports To: Director/Operations Head

We are looking for an experienced IT Counselor & Operations Officer to join our team. This dual-role position will involve providing expert IT guidance to students and professionals, as well as managing the day-to-day operations of our training institute. The ideal candidate will have a blend of IT expertise, counseling skills, and operational management experience to ensure smooth institute operations and high-quality training services.

Key Responsibilities:

IT Counseling & Guidance:

• Provide personalized IT career counseling to students and professionals, guiding them on various tech-related courses, certifications, and career paths.
• Offer advice on emerging technologies, IT certifications, and job market trends.
• Conduct one-on-one sessions and group discussions to help students develop their IT skills and career strategies.
• Assist in course selection, tailoring learning paths for individual needs and career goals.
• Stay updated on the latest IT trends and continuously improve counseling services to match industry demands.

Operational & Activity Management:

• Oversee the daily operations of the training institute, ensuring a smooth and efficient environment for staff and students.
• Manage course schedules, trainers, and classroom activities to ensure maximum engagement and productivity.
• Coordinate and supervise the execution of training programs, workshops, and other institute activities.
• Monitor resource allocation, including trainers, training materials, and equipment, to ensure all resources are utilized effectively.
• Ensure compliance with institute policies, procedures, and educational standards.
• Prepare reports and monitor KPIs related to training outcomes, student satisfaction, and operational efficiency.

Administrative Support:

• Coordinate with faculty and administrative staff to streamline processes and ensure effective communication.
• Handle inquiries from prospective students, providing them with information about courses, admissions, and other institute services.
• Assist in the preparation of training materials, course documentation, and promotional materials.
• Maintain accurate student records, attendance logs, and performance assessments.

Qualifications & Skills:

Educational Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred).
• Certification in career counseling or guidance is a plus.

Experience:

• At least 3-5 years of experience in IT counseling or similar advisory roles.
• Proven experience in managing operations, preferably in an educational or training setting.
• Experience with learning management systems (LMS) and online training platforms.
• Background in customer service or student relations is an advantage.

Skills:

• Strong knowledge of IT industry trends, emerging technologies, and certification pathways.
• Excellent communication, interpersonal, and counseling skills.
• Strong organizational and multitasking abilities.
• Ability to manage and resolve conflicts and work effectively under pressure.
• Proficiency in MS Office Suite and other standard office software.
• Basic knowledge of IT support systems and tools.

Personal Attributes:

• Empathetic, approachable, and patient with students and staff.
• Strong leadership and decision-making skills.
• Highly motivated and a self-starter.
• Strong problem-solving abilities with a keen eye for detail.
• Ability to collaborate and work effectively within a team environment.

Compensation:

• Competitive salary based on experience.
• Health and wellness benefits.
• Opportunities for professional development and certification.