Customer Service Representative (US Shift)
- Industry Other
- Category IT&Telecommunication
- Location Kathmandu, Nepal
- Expiry date Jan 19, 2038 (4555 days left)
Job Description
Job descriptionShift: Nights
Responsibilities:
- Process / handle bookings and inquiries in a timely and professional manner - within target handling times
- Answer phone calls, respond to emails, live chats and social media
- Provide clients/customers the information to address enquiries
- Update the company's knowledge base and Help Center (as required)
- Outbound calls and emails (as required)
Requirements:
- Minimum Bachelors degree
- Must have exceptional communication skills (verbal and written)
- Preferably with Sales Background
- Friendly and approachable - can build rapport to clients quickly
- Positive and can-do attitude, takes initiative to resolve issue and goes beyond to meet customer experience
- Ability to handle difficult clients, good at problem solving and dispute resolution
- Have excellent attention to detail and is well-organised
- Proactively seeks to find better ways to do things - introduces or recommends operational efficiencies
- Familiar with Google Apps
- Efficient - good at prioritisation and multitasking
- Experience in sales or dispute management is preferred but not required
- Prior experience in a Customer Support Role, preferably with US or AUS customers.
