Customer Support Manager

Industry Other
Category Customer Service
Location Kathmandu, Nepal
Expiry date Aug 15, 2025 (Expires Today)

Job Description

We’re looking for a Customer Service Manager who is passionate about people, problem-solving, and performance. You’ll lead our support team across multiple products, ensuring timely service, happy customers, and revenue through upselling and cross-selling.

Key Responsibilities

Lead and manage the customer support team across multiple products.
Handle escalations and ensure timely resolution of customer issues.
Ensure implementation of support processes and training programs.
Collaborate with development and sales teams to align customer feedback and drive improvements.
Identify and grab opportunities for upselling and cross-selling.
Set team KPIs and conduct performance reviews.

What We’re Looking For

5+ years in a customer service leadership role (Tech preferred).
Bachelor’s degree (Master’s preferred) in Business, Communications, or related field.
Experience with CRM/helpdesk tools
Strong people management skills with the ability to coach, motivate, and grow individuals and teams..
Data-driven mindset with a focus on results and customer satisfaction.
Ability to convert support conversations into sales opportunities.

What We Offer

• Competitive salary + performance bonuses.

• A passionate and driven team culture.

• Growth opportunities within one of Nepal’s fastest-growing tech companies.

• Flexible work environment and supportive leadership.

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