Branch Manager

Job Description

Branch Manager/Assistant Branch Manager Job Description

Classic Tech, being a reputed internet service provider, has multiple branches and outlets to provide smooth and better service to its customers nationwide. The Assistant Branch Manager and Branch Manager (ABM/BM) is the executive head of the assigned branch who is responsible for increasing sales revenue and overseeing the smooth operation and administration of the assigned branch. This role involves managing office assets, supervising staff, handling petty cash, managing inventory, liaising with government authorities, ensuring compliance, maintaining correspondence, and leading sales and marketing initiatives. The ABM/BM acts as the primary point of contact for situational incidents and ensures the branch operates efficiently and effectively.

Key Responsibilities:

1.     Lead Sales and Marketing, Fiber and Customer Service Department:

·        Arrange locations and requirements for marketing campaigns.

·        Ensure the availability of marketing materials at the designated locations.

·        Safeguard marketing kits sent from the central store.

·        Complete targeted Lead and Sales target as assigned.

·        Coordinate with the Branch Fiber Supervisor on installation and support tasks.

·        Ensure to achieve provided Revenue Targets by Province Head

·        Maintain the customer Churn Ratio as provided by Province Head

2.     Operational and General Administration Tasks:

·        Develop and implement plans and strategies for the efficient operation of the branch office.

·        Manage workflow processes to enhance staff productivity by ensuring optimal stock levels.

·        Tag and manage office assets to ensure their proper use and safety, including scheduling timely maintenance.

·        Handle employee requirements, distribute stationery and assets, and mobilize team members for document transfers.

·        Serve as the point person for situational incidents, such as vehicle or employee accidents and other cases.

·        Maintain relationships with various departments to resolve situational issues.

·        Manage regular power supply at the assigned branch, Classic Center, and Points of Presence (POP). Also arrange alternative power backup (generator/UPS) where needed during NEA power cutoff.

3.     Counter Cash Management

·        Ensure all payments collected from customers are provided at Counter within same day of collection

·        Verify Counter cash collection report after monitoring receivable payments.

·        Deposit all Customer’s Payment collected at counter before 11 am.

·        Take immediate disciplinary action in case of cash mismanagement by staff.

4.     Branch Team Management:

·        Work closely to complete staff fulfilment in-coordination with HR Department.

·        Ensure staff adherence to office disciplinary standards and maintain a well-groomed appearance.

·        Address staff grievances and retain existing staff.

·        Coordinate with concern team to train and orient staff based on company policies.

·        Coordinate staff exit procedures and handle necessary documentation for new hires and resignations in coordination with HR Department.

5.     Petty Cash Management:

·        Plan and record expenses required for branch operations.

·        Maintain proper records of petty cash with acceptable PAN or VAT bills.

·        Use petty cash wisely and ensure accurate record-keeping.

·        Request petty cash from the finance department after settling bills and dues. This is to be done only through emails at [email protected] .

·        Collect quotations and focus on controlling branch expenses.

6.     Vehicle & Fuel Management:

·        Oversee vehicle registration, renewal (Pollution, Bluebook , etc) , insurance, and claim settlements.

·        Manage fuel usage and ensure timely vehicle maintenance with proper cost monitoring.

7.     Inventory Management:

·        Develop optimal stock levels for branch operations.

·        Monitor and track store inventory details.

·        Conduct regular inventory audits and reconciliations.

·        Address discrepancies in stock verification and ensure proper management of goods coordinating with Central Store.

8.     Asset Rollback and Reporting:

·        Coordinate with Central Store, and Operation and Administration Department to get list of asset rollbacks.

·        Perform rollback of assigned stocks, keep entry of the stocks and dispatch it to Central Store.

·        Post-rollback, BOO should perform entry of each asset on Classic IS and should verify with Central Store Manager and Chief Operations Officer (COO)/General Manager (GM).

·        Each rollback should be listed of which report should be submitted every Sunday on a weekly basis after verifying by Store incharge, General Manager – Operation and Administration and should be forwarded to Finance for final approval.

9.     Purchase Order (PO) and Purchase Bill (PB):

·        Should entry purchase order (PO) in Classic IS for urgent tasks like general administration equipment, maintenance of vehicle, company’s branding, etc in coordination with respective department.

·        Perform tasks only after the verification of PO by General Manager – Operation and Administration.

·        Entry Purchase Bill (PB) in Classic IS and submit for verification.

10. Liaison with Government Authorities and Legal Process:

·        Ensure compliance with government and other authorities (NTA, NEA, NTC, etc.).

·        Handle legal matters and represent the company in legal cases.

·        Settle legal disputes and liaise on behalf of the company.

·        Execute all legal and registration tasks as assigned.

11. Correspondence:

·        Maintain records of all external correspondence with government authorities and organizations.

·        Ensure timely replies and correspondence via letters or emails.

12. Branch, POP, and Classic Center Setups/Maintenance:

·        Identify new locations for branch, POP, and Classic Center setups.

·        Prepare and process agreements for new setups and renewals.

·        Ensure timely payments of rent, electricity, and waste management.

·        Maintain a clean and well-maintained office environment.

13. Branch Task Supervision:

·                    Perform regular check of assigned tasks to branch and ensure the ratio of assigned task completion to be up to company’s policy.

·                    Coordinate with concern Regional/Branch Fiber Supervisors regarding the completion of assigned tasks.

·                    Monitor Productivity Report and identify Training needs to enhance employee’s performance.

·                    Coordinate with field engineers regarding delay in tasks and ensure all branch field engineers achieve provided daily assigned Tasks

14. Execute tasks related to boosting of internet service of Classic Tech and IPTV service of Caro Tel, with service name Caro TV. Along with all tasks assigned by Chief Province Officer.

15. Reporting:

·        Should report to Province Operation Manager and Chief Province Officer.